Shipping Policy
General Information
At Red Calm, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy explains how we process, ship and deliver orders placed through our store.
Order Processing Time
Orders are typically processed within 1 to 3 business days after payment confirmation.
Please note that orders are not processed or shipped on weekends or public holidays.
If we are experiencing a high volume of orders or unexpected delays, processing times may be extended. In such cases, we will do our best to inform you.
Shipping Times
Estimated delivery times may vary depending on the destination country and the shipping carrier.
Please note that delivery times are estimates only and are not guaranteed.
Delays may occur due to customs procedures, carrier issues, weather conditions, peak periods, or other circumstances beyond our control.
Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
Customs, Duties and Taxes
For international orders, customs duties, import taxes, and any additional charges imposed by the destination country may apply.
These charges are the responsibility of the customer unless otherwise stated at checkout.
We are not responsible for delays caused by customs clearance procedures.
Order Tracking
If tracking is available for your shipment, you will receive a shipping confirmation email with tracking information once your order has been dispatched.
Incorrect Shipping Information
Please make sure that your shipping address is complete and correct before placing your order.
We are not responsible for orders shipped to an incorrect address provided by the customer.
Lost, Stolen or Delayed Packages
Once an order has been shipped, we are not responsible for delays, loss, or damage caused by the shipping carrier.
If your package is significantly delayed, lost, or appears to have been delivered but not received, please contact the shipping carrier first. You may also contact us at tryredcalm@gmail.com and we will do our best to assist you.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at tryredcalm@gmail.com and include your order details and, where possible, photos of the package and the product.
We will review the situation and work with you to find an appropriate solution.
Contact
If you have any questions about this Shipping Policy, you can contact us at:
tryredcalm@gmail.com
